FAQ - Frequently Asked Questions
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- How much does it cost to enroll in the course I'm interested in?
- How do I subscribe to an event?
- Are there still available seats for the course I'm interested in?
- Are subscriptions open for the course I'm interested in?
- Which payment method can I use to pay the enrollment fee for the course?
- Where can I find the IBAN to make the payment for the course enrollment fee?
- I have registered for a course, haven't paid the fee yet, and would like to cancel my registration. Is it possible?
- I've completed the payment, but in my private area, I see that the registration is not yet confirmed. Why?
- I haven't received any text message, am I subscribed?
- I am a student. Is there a discount available?
- I am unable to enroll in the course because it is "Next Opening". How can I register?
- I am registered for an event, but I can't find the schedule for the day. Where can I find it?
- Could I have a list of all the events I have attended and their respective certificates?
- I work in the healthcare field, but I am not a Veterinarian. Can I still participate in your events?
- If I can't participate in the event I'm enrolled in, can I attend the lessons online?
- Will extra expenses (e.g. plane and hotel) be refunded if the event is canceled?
- If I am enrolled in a practical course, do I need to bring my personal equipment/any other items useful for the practical exercises?
- For various reasons, I may arrive later than the start of the lessons. Is it an issue?
- Where can I find the list of all the courses organized for the current year?
- Do you provide dedicated meals for allergies/intolerances/dietary needs?
- Can I bring my dog as well?
- Could I have a list of all the events I have attended and their respective certificates?
- How do I access the online course?
- For how long are the lessons of online courses available?
- I am unable to access the online course lessons that I enrolled in. Why is that?
- I couldn't watch all the lessons of the course within the available timeframe. Can you extend the viewing period?
- I have registered for a live webinar. How do I connect?
- How many devices can I use to access and view the lessons?